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• 1. Your plain text e-mail notification includes information that is helpful for you to respond to the notification. Depending on the notification, the information may appear as references to other sources or as attachments. Some attachments, depending on their content may only be viewable if you display your notification using the Notification web pages. See: Viewing Notifications from a Web Browser.

• 2. To respond to your notification, use the Reply command in your mail application to reply to the original e-mail notification.

• 3. Include the response template from the original notification in your reply. In addition to the response prompts, the response template includes the special notification ID and access key that the Notification Mailer requires to identify the notification you are responding to. If your mail application includes an editable copy of the original message when it generates the reply message, you can use that copy to enter your response values. Otherwise, copy and paste from the original message to obtain a copy of the response template that you can edit.

• 4. Follow the response template instructions and insert your response values between the quotes (" ") following each response prompt. The Notification System interprets your response values literally, so a value in uppercase is interpreted differently from the same value in lowercase.

• 5. When you are satisfied with your response, use the Send command of the mail application to send your reply.

Note: If you send an invalid response, the Notification System sends you an "invalid response" message. If you respond to a notification that has been canceled, you get a message informing you that the notification was canceled. Similarly, if you respond to a notification that was already previously responded to, you get a message informing you that the notification is closed.

See Also

To Respond to an HTML E-mail Notification

To Respond to a Plain Text E-mail Notification with an HTML Attachment

To Reassign a Notification to Another User

Plain Text E-mail

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