Workflow Open Mail for Outlook Express Message (Oracle Workflow Help)

Oracle Workflow Guide
Release 2.6.2
Part Number A95265-03


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Workflow Open Mail for Outlook Express Message

If you use an e-mail application such as Microsoft Outlook Express as your e-mail client, you should select the Workflow Open Mail for Outlook Express message as a template for e-mail notifications that require a response, for users with a notification preference of MAILHTML or MAILATTH. This message includes a link to the Notification Details web page to let users respond to the notification there. This template is provided to accommodate e-mail applications that cannot process the response links included in the Workflow Open Mail (Templated) and Workflow Open Mail (Direct) templates.

Note: To select the Workflow Open Mail for Outlook Express message as the message template for users with a notification preference of MAILHTML or MAILATTH, set HTML_MAIL_TEMPLATE=OPEN_MAIL_OUTLOOK in the configuration file for the Notification Mailer. See: To Create a Configuration File for the Notification Mailer.

Attention: If you include the HTML_MAIL_TEMPLATE parameter in your configuration file, the Notification Mailer will ignore the DIRECT_RESPONSE parameter when sending messages to users with a notification preference of 'MAILATTH'. Instead, all users with this notification preference will receive the plain text message body defined for the Workflow Open Mail for Outlook Express template, which uses the templated response method. Consequently, if you do not need to use the Workflow Open Mail for Outlook Express template, you should comment out the HTML_MAIL_TEMPLATE parameter to let the DIRECT_RESPONSE parameter take effect.

The response instructions in the plain text message body describe how to reply manually using the templated response method. This message is used for notifications sent to performers with a notification preference of MAILATTH. The HTML-formatted message body includes a link called "Click here to respond" which lets users access the notification in the Notification Details web page to respond to the notification. This message is used for notifications sent to performers with a notification preference of MAILHTML, and is also attached to notifications sent to performers with a notification preference of MAILATTH.

Note: When users choose the "Click here to respond" link, it automatically attempts to establish a web session with the web server. Users must be able to connect to the web server to use this link to respond to a notification. See: Reviewing Notifications via Electronic Mail.

The Workflow Open Mail for Outlook Express message has the following message attributes. The values are drawn from the message definition associated with a notification activity.

START_DATE	The date the message is sent.
TO	The role the notification is sent to; the performer.
SUBJECT	The subject line defined in the message.
BODY	The text of the body defined in the message.
COMMENT	Comments added by the sender or the forwarder.
PRIORITY	The priority of the notification message.
DUE_DATE	The date by which a response is required, specified in the notification activity.
NOTIFICATION	Required notification code used to identify the information in the notification.
RESPONSE	The user response section as defined by the Respond message attributes in the actual notification message definition.
MAILTO	The content of the HTML tag that a recipient would click on to respond to a notification. This attribute is not currently used.
CLICK_HERE_ RESPONSE	The content of the HTML tag that a recipient would click on to access the Notification Details page to respond to a notification. This attribute is used only for HTML e-mail notifications.

You can customize the boilerplate text that appears in the body of the Workflow Open Mail for Outlook Express message, where attributes preceded by an ampersand (&) are token substituted with runtime values when the notification is sent.

The boilerplate text for a plain text message body is as follows:

Oracle Workflow Notification

&COMMENT



____________Start of Response Template____________



Response Template for &NOTIFICATION



To submit your response, reply to this message including this response template in your reply. Insert your response value between the quotes following each response prompt.





&RESPONSE

____________End of Response Template_____________



Notification Details:

&BODY



Due Date: &DUE_DATE

The boilerplate text for a HTML-formatted message body is as follows:

<HTML> <HEAD> <TITLE> Oracle Workflow Notification </TITLE> </HEAD>

 <BODY BGCOLOR="#FFFFFF" >

 <P><B><FONT SIZE=+1>&COMMENT</FONT> </B>

 <P>&BODY

<P>&CLICK_HERE_RESPONSE

 </BODY>

 </HTML>

See: Modifying Your Message Templates


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